Branch Customer Experience Associate

Leeds Building Society; Leeds; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Annual bonus up to 12%

Matched pension contributions up to 10

26 days holiday plus bank holidays

Holiday purchase scheme up to 5 days

Colleague Mortgage and Saver products

Electric vehicle/Cycle to Work scheme

2 days volunteering per year

Job summary

Leeds Building Society Garforth Branch seeks a proactive team member to help customers save and manage their money. You will open savings accounts, discuss branch products, and handle calls and admin tasks to keep customer records accurate.

The role emphasizes excellent service, attention to detail, and resilience in handling varied customer situations. A supportive team environment and development opportunities are offered.

Qualifications

• Experience of working with customers delivering exceptional service.
• Strong attention to detail with a good level of numeracy to conduct accurate cash transactions.
• Resilient and able to handle challenging customer situations.
• A passion and drive to achieve good customer outcomes.
• Previous experience working with Microsoft Office or in-house computer packages.

Responsibilities

• Open savings accounts for customers saving for a fixed term or events.
• Make follow-up calls and answer incoming calls to discuss products and services.
• Complete daily admin tasks: booking appointments, scanning, letter writing, incoming post, and updating customer records.

Skills

Customer service

Numeracy

Resilience

Attention to detail

Tools

MS Office

Job description

Leeds Building Society Garforth Branch seeks a proactive team member to help customers save and manage their money. You will open savings accounts, discuss branch products, and handle calls and admin tasks to keep customer records accurate.

The role emphasizes excellent service, attention to detail, and resilience in handling varied customer situations. A supportive team environment and development opportunities are offered.