Branch Customer Service Assistant (12-Month FTC)

Leeds Building Society; North Shields; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Annual bonus up to 12%

Matched pension up to 10%

26 days holiday + bank holidays + 5‑pN

Mortgage and Saver products

EV/Cycle to Work scheme

2 days volunteering

Job summary

Leeds Building Society is seeking a branch-based Customer Service Assistant in North Shields for a fixed-term of 12 months. You will greet customers, open savings accounts, and discuss available products while ensuring accurate records and smooth service.

Ideal candidates bring strong customer service experience, numeracy skills for cash handling, and familiarity with Microsoft Office. This role offers a supportive team and opportunities to learn with a trusted local lender.

Qualifications

• Experience of working with customers delivering exceptional service
• Strong attention to detail with a good level of numeracy to conduct accurate cash transactions
• Resilient and able to handle challenging customer situations
• A passion and drive to achieve good customer outcomes
• Previous experience working with Microsoft Office or in-house computer packages

Responsibilities

• Be a friendly face at North Shields Branch, assisting customers with products and services
• Open savings accounts for customers saving for fixed terms or events
• Make follow-up and incoming calls to discuss available products and services
• Complete daily admin tasks: bookings, scanning, letters, post, and updating customer records

Skills

Customer service

Numeracy

Attention to detail

Resilience

Communication

Tools

Microsoft Office

Job description

Leeds Building Society is seeking a branch-based Customer Service Assistant in North Shields for a fixed-term of 12 months. You will greet customers, open savings accounts, and discuss available products while ensuring accurate records and smooth service.

Ideal candidates bring strong customer service experience, numeracy skills for cash handling, and familiarity with Microsoft Office. This role offers a supportive team and opportunities to learn with a trusted local lender.