Branch Customer Experience Advisor (Tech‑Forward)

Banco Santander SA; Newcastle upon Tyne; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Salary £25,000

Flexible benefit allowance £500

Discretionary bonus 8% of salary

25 days holiday + bank holidays

Private healthcare benefits

Pension 8% employer contribution

Staff share plans

Wellbeing programs

Volunteer opportunities

Job summary

Santander UK is seeking a Customer Experience Advisor for the Newcastle Branch, working 35 hours per week on a rotating schedule from 8am to 6pm, Monday to Saturday. You will be the friendly face and voice, handling transactions, assisting with technology, and safeguarding customers against fraud with a customer-centric approach.

You’ll join a close-knit team with strong support, opportunities to grow, and a focus on delivering excellent service across channels.

Qualifications

• Proven ability to deliver outstanding customer service from face-to-face or telephony backgrounds.
• Strong communication to understand customer needs and provide solution-focused support.
• Willingness to handle a broad range of activities in a multi-skilled environment.
• Open to adapting to changing business needs and priorities.

Responsibilities

• Act as first point of contact for customers in branch or by phone.
• Assist with day-to-day transactions, queries and servicing.
• Answer customer calls into our contact centre and build relationships.
• Develop knowledge of Santander services to help customers find solutions.
• Identify opportunities to improve the customer experience.
• Identifying new ways to improve the customer experience.

Skills

Customer service

Communication

Teamwork

Problem solving

Flexibility

Job description

Santander UK is seeking a Customer Experience Advisor for the Newcastle Branch, working 35 hours per week on a rotating schedule from 8am to 6pm, Monday to Saturday. You will be the friendly face and voice, handling transactions, assisting with technology, and safeguarding customers against fraud with a customer-centric approach.

You’ll join a close-knit team with strong support, opportunities to grow, and a focus on delivering excellent service across channels.