Branch Customer Experience Advisor - Banking & Tech Help

Santander Group; Rhyl; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Flexible benefits

Discretionary bonus (8%)

Holiday entitlement: 25 days + bank

Job summary

Santander is seeking a Customer Experience Advisor for the Rhyl branch. You will be the friendly face and voice, handling in-branch transactions, queries and calls from customers, while building relationships and resolving issues across a multi-skilled role.

You’ll work on a rotating schedule, Monday to Saturday, 35 hours per week, with support from a close-knit team. You'll develop knowledge of services and products to assist customers, identify improvements to the experience, and contribute to

Qualifications

• Proven ability to deliver outstanding customer service in branch or call centre settings.
• Strong communication skills to understand and meet customer needs.
• Effective teamwork and flexible approach to a busy branch environment.
• Willingness to handle a broad range of activities and tasks.
• Desire to go above and beyond for customers and examples of proactive service.

Responsibilities

• Act as the first point of contact for customers in branch or over the phone.
• Assist with day-to-day transactions and servicing.
• Answer customer calls into the contact centre.
• Build relationships and find practical solutions for customers.
• Develop knowledge of Santander services and products to support customers.
• Identify new ways to improve the customer experience.

Skills

Customer service excellence

Communication skills

Team collaboration

Flexibility/adaptability

Problem solving

Job description

Santander is seeking a Customer Experience Advisor for the Rhyl branch. You will be the friendly face and voice, handling in-branch transactions, queries and calls from customers, while building relationships and resolving issues across a multi-skilled role.

You’ll work on a rotating schedule, Monday to Saturday, 35 hours per week, with support from a close-knit team. You'll develop knowledge of services and products to assist customers, identify improvements to the experience, and contribute to