Branch & Phone Banking Experience Advisor

Santander Bank; Bassetlaw; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Discretionary bonus

Pension

Healthcare benefits

Holiday entitlement

Job summary

Santander UK is seeking a Customer Experience Advisor to support customers across Worksop and Retford branches. Working 35 hours per week on a rota basis, you will navigate a mix of branch, telephony and digital interactions to help customers with transactions, queries and product information.

You will be part of a close-knit team where adaptability and proactive problem-solving are valued as you build relationships, learn evolving services, and help safeguard customers against issues.

Qualifications

• Proven ability to deliver outstanding customer service in branch or telephony.
• Excellent communication to understand customer needs clearly.
• Willingness to be flexible across shifts and locations including travel between sites.

Responsibilities

• Acting as the first point of contact for customers in branch or over the phone.
• Assisting with day-to-day transactions, queries and servicing.
• Answering customer calls into our contact centre.
• Building relationships and finding solutions for customers.
• Developing knowledge of Santander services and products to help customers.
• Identifying new ways to improve the customer experience.

Skills

Customer service

Communication

Teamwork

Flexibility

Problem solving

Job description

Santander UK is seeking a Customer Experience Advisor to support customers across Worksop and Retford branches. Working 35 hours per week on a rota basis, you will navigate a mix of branch, telephony and digital interactions to help customers with transactions, queries and product information.

You will be part of a close-knit team where adaptability and proactive problem-solving are valued as you build relationships, learn evolving services, and help safeguard customers against issues.