Branch Customer Experience Advisor - Retail Banking

Santander; Bedford; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading banking institution is looking for a Customer Experience Advisor for its Bedford Branch. In this dynamic role, you will be the first point of contact for customers, assisting with transactions, queries, and overall banking support. You will need to demonstrate exceptional customer service skills and be adaptable to various customer needs and scenarios. With a commitment to innovation and customer-centric service, this position invites driven professionals to contribute to a collaborative team environment.

Benefits

Starting salary plus annual cash allowance

Days holiday plus bank holidays

Voluntary healthcare benefits at discounted rates

Pension contribution by the employer

Company-funded death-in-service benefit

Employee discounts on products and services

Qualifications

• Proven ability to deliver outstanding customer service from a face-to-face or telephony background.
• Effective communication skills to understand customer needs.
• A desire to go above and beyond for customers.

Responsibilities

• Act as the first point of contact for customers in branch or over the phone.
• Assist with day-to-day transactions and queries.
• Build relationships and find solutions for customers.

Skills

Customer service

Effective communication

Teamwork

Flexibility

Job description

A leading banking institution is looking for a Customer Experience Advisor for its Bedford Branch. In this dynamic role, you will be the first point of contact for customers, assisting with transactions, queries, and overall banking support. You will need to demonstrate exceptional customer service skills and be adaptable to various customer needs and scenarios. With a commitment to innovation and customer-centric service, this position invites driven professionals to contribute to a collaborative team environment.