Branch Customer Experience Advisor – Ipswich

Santander; Ipswich; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Flexible benefit allowance (£500)

Discretionary bonus (8% of salary)

25 days holiday + bank holidays

Pension contributions (8% employer)

Private healthcare options

Job summary

Santander UK is seeking a Customer Experience Advisor at the Ipswich Branch. Working 35 hours per week on a rota across Monday to Saturday, 8am–6pm, you’ll be the friendly face, listener and problem solver for customers both in-branch and over the phone.

You’ll handle everyday transactions, solve queries, build relationships and develop knowledge of our services to improve the customer experience. You’ll join a close-knit team with support and opportunities to grow.

Qualifications

• Proven ability to deliver outstanding customer service either from a face to face or a telephony background.
• Ability to communicate effectively with customers to truly understand their needs.
• Willingness to go above-and-beyond for customers.
• Effective teamwork with a flexible, can-do approach.

Responsibilities

• Acting as the first point of contact for customers in branch or over the phone
• Assisting with day-to-day transactions, queries and servicing
• Answering customer calls into our contact centre
• Building relationships and finding solutions
• Developing your knowledge of services and products to help our customers
• Identifying new ways to improve the customer experience

Skills

Customer service

Communication

Teamwork

Flexible adaptability

Problem solving

Job description

Santander UK is seeking a Customer Experience Advisor at the Ipswich Branch. Working 35 hours per week on a rota across Monday to Saturday, 8am–6pm, you’ll be the friendly face, listener and problem solver for customers both in-branch and over the phone.

You’ll handle everyday transactions, solve queries, build relationships and develop knowledge of our services to improve the customer experience. You’ll join a close-knit team with support and opportunities to grow.