Branch Customer Experience Specialist

Santander; Burton upon Trent; Presencial; GBP 23.000 - 28.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flexible benefit allowance

Discretionary bonus 8% of salary

25 days holiday + bank holidays

Pension contribution 8%

Death-in-service & income protection

Staff versions of Santander products

Descripción de la vacante

Santander Burton Upon Trent Branch is seeking a Customer Experience Advisor to join our Retail Banking team in the UK. You’ll be the friendly face and voice helping customers with everyday banking, using technology in the hall, and supporting fraud prevention.

The 35-hour week is rota’d, Monday to Saturday, 8am–6pm, with a close-knit team that values problem solving and relationship-building across a multi-skilled environment.

Formación

• Proven ability to deliver outstanding customer service either from a face to face or a telephony background (Required)
• The ability to communicate effectively with customers to truly understand their needs (Required)
• A real desire to go above-and-beyond for customers (Preferred)
• Effective team working skills with a flexible, can-do approach to work (Preferred)
• Openness to a broad range of activities even if outside of standard expectations (Preferred)
• Ability to grow, adapt and change accommodating business needs and priorities (Preferred)

Responsabilidades

• Acting as the first point of contact for customers in branch or over the phone
• Assisting with day-to-day transactions, queries and servicing
• Answering customer calls into our contact centre
• Building relationships and finding solutions
• Developing your knowledge of services and products to help our customers
• Identifying new ways to improve the customer experience

Conocimientos

Customer service

Communication

Teamwork

Adaptability

Descripción del empleo

Santander Burton Upon Trent Branch is seeking a Customer Experience Advisor to join our Retail Banking team in the UK. You’ll be the friendly face and voice helping customers with everyday banking, using technology in the hall, and supporting fraud prevention.

The 35-hour week is rota’d, Monday to Saturday, 8am–6pm, with a close-knit team that values problem solving and relationship-building across a multi-skilled environment.