Rhyl Retail Banking: Customer Experience Advisor

Banco Santander SA; Rhyl; On-site; GBP 25,000 - 35,000; Full time

Benefits offered by this job

Flexible benefit allowance

Discretionary performance bonus

Healthcare benefits

Pension contribution

Product discounts

Job summary

Santander UK in Rhyl is seeking a Customer Experience Advisor to join our Retail Banking team. Working 35 hours per week on a rota from 8am to 6pm, you will greet customers, handle branch transactions, and support them with technology in the banking hall.

You'll build relationships, resolve queries, and develop knowledge of our services to improve the customer experience. The role offers a busy, varied environment, supported by a close-knit team and opportunities to grow within Santander's UK

Qualifications

• Proven ability to deliver outstanding customer service either from a face to face or a telephony background (Required)
• The ability to communicate effectively with customers to truly understand their needs (Required)
• A real desire to go above-and-beyond for customers (Preferred)
• Effective team working skills with a flexible, can-do approach to work (Preferred)
• Openness to a broad range of activities even if outside of standard expectations (Preferred)
• Ability to grow, adapt and change accommodating business needs and priorities (Preferred)

Responsibilities

• Acting as the first point of contact for customers in branch or over the phone
• Assisting with day-to-day transactions, queries and servicing
• Answering customer calls into our contact centre
• Building relationships and finding solutions
• Developing your knowledge of services and products to help our customers
• Identifying new ways to improve the customer experience

Skills

Customer service

Communication skills

Teamwork

Flexibility

Adaptability

Multitasking

Job description

Santander UK in Rhyl is seeking a Customer Experience Advisor to join our Retail Banking team. Working 35 hours per week on a rota from 8am to 6pm, you will greet customers, handle branch transactions, and support them with technology in the banking hall.

You'll build relationships, resolve queries, and develop knowledge of our services to improve the customer experience. The role offers a busy, varied environment, supported by a close-knit team and opportunities to grow within Santander's UK