Customer Experience Advisor – Retail Banking (Rhyl)

Santander; Rhyl; On-site; GBP 25,000 - 30,000; Full time

Benefits offered by this job

Flexible benefit allowance

Discretionary bonus (8% of salary)

25 days holiday + bank holidays

Private healthcare discounts

Pension with employer contributions

Job summary

Santander in Rhyl is seeking a Customer Experience Advisor to join our retail banking team. This role involves delivering friendly service in-branch and over the phone, handling transactions, and helping customers with technology and products.

You’ll be part of a close-knit team with flexible, multi-skilled responsibilities. We offer a starting salary of £25,000 with a £500 flexible benefit allowance and an 8% discretionary bonus.

Qualifications

• Proven ability to deliver outstanding customer service either from a face to face or a telephony background (Required)
• The ability to communicate effectively with customers to truly understand their needs (Required)
• A real desire to go above-and-beyond for customers (Preferred)
• Effective team working skills with a flexible, can-do approach to work (Preferred)
• Openness to a broad range of activities even if outside of standard expectations (Preferred)
• Ability to grow, adapt and change accommodating business needs and priorities (Preferred)

Responsibilities

• Acting as the first point of contact for customers in branch or over the phone
• Assisting with day-to-day transactions, queries and servicing
• Answering customer calls into our contact centre
• Building relationships and finding solutions
• Developing your knowledge of services and products to help our customers
• Identifying new ways to improve the customer experience

Skills

Customer service

Communication

Teamwork

Flexibility

Problem solving

Attention to detail

Job description

Santander in Rhyl is seeking a Customer Experience Advisor to join our retail banking team. This role involves delivering friendly service in-branch and over the phone, handling transactions, and helping customers with technology and products.

You’ll be part of a close-knit team with flexible, multi-skilled responsibilities. We offer a starting salary of £25,000 with a £500 flexible benefit allowance and an 8% discretionary bonus.