Branch Customer Experience Advisor (12-Month FTC)

Banco Santander SA; Uxbridge; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Flexible benefit allowance

Discretionary bonus (8%)

Healthcare benefits

Pension contributions

Staff product discounts

Job summary

Santander UK is looking for a Customer Experience Advisor at the Uxbridge branch, working 35 hours per week on a rota basis from 8am to 6pm, Monday to Saturday. This is a 12‑month fixed-term contract that puts you at the heart of frontline customer service.

You’ll greet customers, handle day-to-day transactions, answer calls, build relationships, deepen product knowledge, and look for ways to improve the customer experience. A strong commitment to service and teamwork is essential.

Qualifications

• Professional Experience: Proven ability to deliver outstanding customer service either from a face to face or a telephony background (Required)
• Ability to communicate effectively with customers to truly understand their needs (Required)
• A real desire to go above-and-beyond for customers (Preferred)
• Effective teamwork with a flexible, can-do approach to work (Preferred)
• Openness to a broad range of activities even if outside of standard expectations (Preferred)
• Ability to grow, adapt and change accommodating business needs and priorities (Preferred)

Responsibilities

• Acting as the first point of contact for customers in branch or over the phone
• Assisting with day-to-day transactions, queries and servicing
• Answering customer calls into our contact centre
• Building relationships and finding solutions
• Developing your knowledge of services and products to help our customers
• Identifying new ways to improve the customer experience

Skills

Customer service

Communication

Teamwork

Problem solving

Adaptability

Job description

Santander UK is looking for a Customer Experience Advisor at the Uxbridge branch, working 35 hours per week on a rota basis from 8am to 6pm, Monday to Saturday. This is a 12‑month fixed-term contract that puts you at the heart of frontline customer service.

You’ll greet customers, handle day-to-day transactions, answer calls, build relationships, deepen product knowledge, and look for ways to improve the customer experience. A strong commitment to service and teamwork is essential.