Branch Customer Experience Advisor | Banking & Tech-Savvy

Banco Santander SA; Sutton Coldfield; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

£500 flexible benefit allowance

Discretionary performance-related 8%"

25 days’ holiday + bank holidays (26/5

Pension contribution 8% of salary

Voluntary healthcare benefits

Job summary

Santander UK is seeking a Customer Experience Advisor at Sutton Coldfield Branch to deliver friendly service across in-branch and phone channels. You’ll handle day-to-day transactions, assist customers with queries, and support fraud protection and digital banking adoption in a fast-paced, multi-skilled environment.

Working 35 hours per week on a rota from 8am to 6pm, Monday to Saturday, this 12-month fixed-term contract offers a starting salary of £25,000 plus a £500 flexible allowance and a

Qualifications

• Proven ability to deliver outstanding customer service either from a face to face or a telephony background.
• The ability to communicate effectively with customers to truly understand their needs.
• A real desire to go above-and-beyond for customers.
• Effective team working skills with a flexible, can-do approach to work.
• Openness to a broad range of activities even if outside of standard expectations.
• Ability to grow, adapt and change accommodating business needs and priorities.

Responsibilities

• Acting as the first point of contact for customers in branch or over the phone.
• Assisting with day-to-day transactions, queries and servicing.
• Answering customer calls into our contact centre.
• Building relationships and finding solutions.
• Developing your knowledge of services and products to help our customers.
• Identifying new ways to improve the customer experience.

Skills

Customer service

Telephone support

Communication skills

Team player

Job description

Santander UK is seeking a Customer Experience Advisor at Sutton Coldfield Branch to deliver friendly service across in-branch and phone channels. You’ll handle day-to-day transactions, assist customers with queries, and support fraud protection and digital banking adoption in a fast-paced, multi-skilled environment.

Working 35 hours per week on a rota from 8am to 6pm, Monday to Saturday, this 12-month fixed-term contract offers a starting salary of £25,000 plus a £500 flexible allowance and a