Branch Customer Experience Specialist

Santander Bank; London Borough of Hackney; Sur place; GBP 26 000 - 32 000; Plein temps

Avantages offerts par ce poste

Edge Current Accounts and Credit Cards

Competitive rewards

Wellbeing programmes

Enhanced family leave

Volunteering opportunities

Pension contributions

Résumé du poste

Santander UK is seeking a Customer Experience Advisor for the Walworth Branch in London. This role is 35 hours per week, on a rota basis Monday to Saturday, 8am to 6pm, and involves helping customers with transactions, technology, and enquiries while delivering excellent service.

You will work in a multi-skilled, supportive team, building relationships, solving problems, and identifying ways to improve the customer experience.

Qualifications

• Proven ability to deliver outstanding customer service either from a face to face or a telephony background (Required)
• The ability to communicate effectively with customers to truly understand their needs (Required)
• A real desire to go above-and-beyond for customers (Preferred)
• Effective team working skills with a flexible, can-do approach to work (Preferred)
• Openness to a broad range of activities even if outside of standard expectations (Preferred)
• Ability to grow, adapt and change accommodating business needs and priorities (Preferred)

Responsabilités

• Acting as the first point of contact for customers in branch or over the phone
• Assisting with day-to-day transactions, queries and servicing
• Answering customer calls into our contact centre
• Building relationships and finding solutions
• Developing your knowledge of services and products to help our customers
• Identifying new ways to improve the customer experience

Connaissances

Customer service

Communication skills

Teamwork

Flexible/ adaptable

Problem solving

Multitasking

Description du poste

Santander UK is seeking a Customer Experience Advisor for the Walworth Branch in London. This role is 35 hours per week, on a rota basis Monday to Saturday, 8am to 6pm, and involves helping customers with transactions, technology, and enquiries while delivering excellent service.

You will work in a multi-skilled, supportive team, building relationships, solving problems, and identifying ways to improve the customer experience.