Customer Experience Advisor — Stratford (12‑Month FTC)

Santander; Greater London; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

25 days holiday

Private medical insurance

Pension with employer contribution

Death in service

Income protection

Discounted life assurance

Share plans

Staff product discounts

Job summary

Santander UK is seeking a Customer Experience Advisor based at Stratford Branch in London. The role is 35 hours per week on a rota basis from 8am to 6pm, Monday to Saturday, for 12 months.

You’ll greet customers, help with transactions, assist in banking hall technology, and support fraud prevention while delivering friendly, responsive service. You’ll thrive in a busy, multi-skilled branch environment with strong teamwork and a flexible approach.

Qualifications

• Proven ability to deliver outstanding customer service from face-to-face or telephony background.
• Ability to communicate effectively to truly understand customer needs.
• Desire to go above and beyond for customers (preferred).
• Effective teamwork with a flexible, can-do approach (preferred).
• Open to a broad range of activities outside standard expectations (preferred).
• Ability to grow, adapt and change with business needs (preferred).

Responsibilities

• Act as first point of contact for customers in branch or over the phone.
• Assist with day-to-day transactions, queries and servicing.
• Answer customer calls into our contact centre.
• Build relationships and find solutions for customers.
• Develop knowledge of services and products to help customers.
• Identify new ways to improve the customer experience.

Skills

Customer service

Effective communication

Team collaboration

Flexibility

Adaptability

Customer-centric mindset

Job description

Santander UK is seeking a Customer Experience Advisor based at Stratford Branch in London. The role is 35 hours per week on a rota basis from 8am to 6pm, Monday to Saturday, for 12 months.

You’ll greet customers, help with transactions, assist in banking hall technology, and support fraud prevention while delivering friendly, responsive service. You’ll thrive in a busy, multi-skilled branch environment with strong teamwork and a flexible approach.