Branch Customer Experience Advisor

Santander; Poole; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading banking institution is seeking a Customer Experience Advisor at their Poole Branch. In this role, you will assist customers with transactions, provide solutions over the phone, and improve customer experiences. You must demonstrate outstanding customer service skills and a flexible approach to various tasks. This position offers competitive salary, benefits, and a supportive work environment.

Benefits

Salary including cash allowance

Annual leave plus bank holidays

Voluntary healthcare benefits

Pension contribution

Volunteering opportunities

Qualifications

• Proven ability to deliver outstanding customer service from a face-to-face or telephony background.
• Ability to communicate effectively with customers to truly understand their needs.
• Open to a broad range of activities even if outside of standard expectations.

Responsibilities

• Act as the first point of contact for customers in branch or over the phone.
• Assist with day-to-day transactions, queries and servicing.
• Identify new ways to improve the customer experience.

Skills

Outstanding customer service

Effective communication

Flexible team working

Job description

A leading banking institution is seeking a Customer Experience Advisor at their Poole Branch. In this role, you will assist customers with transactions, provide solutions over the phone, and improve customer experiences. You must demonstrate outstanding customer service skills and a flexible approach to various tasks. This position offers competitive salary, benefits, and a supportive work environment.