Branch Customer Advocate – Banking & Service Expert

Nationwide; Taunton; On-site; GBP 22,000 - 26,000; Full time

Benefits offered by this job

25 days holiday + can buy up to 10

Wellbeing & health options (Wellhub)

Volunteer days (up to 2)

Training and development

Annual bonus

Private medical insurance

Competitive pension

Life assurance

Salary sacrifice benefits

Job summary

Nationwide in Taunton, Somerset, is hiring a Customer Representative for a 12-month fixed-term contract, full-time (35 hours/week, Monday to Saturday). You will welcome customers in-branch, handle transactions and guide them through products with care, while supporting a busy team and meeting service standards.

training is provided, start date confirmed after offer. You’ll need to live within a 45-minute commute of the Taunton branch and contribute to a high-street banking experience that puts

Qualifications

• Customer service experience or willingness to work in a customer service environment.
• Comfortable using technology and digitally savvy.
• Ability to stay calm under pressure and adapt to changing priorities.
• Strong communication and people skills, to understand and meet customer needs.

Responsibilities

• Welcome customers into the branch and take the time to understand their needs and offer trusted, friendly help with their banking.
• Handle a range of transactions and queries accurately, while keeping customer needs, security and fairness front of mind.
• Guide customers through banking products and services that are right for them, helping them to manage their money with confidence.
• Work closely with colleagues within a busy branch environment, supporting one another to deliver excellent customer service even at peak times.
• Take responsibility for doing things the right way. Following processes, spotting potential issues, and escalating concerns where needed to protect customers and Nationwide.
• Above all, you’ll play a vital role in keeping face to face banking meaningful and accessible on the high street, helping customers to feel supported, respected and confident in their banking.

Skills

Customer service

Job description

Nationwide in Taunton, Somerset, is hiring a Customer Representative for a 12-month fixed-term contract, full-time (35 hours/week, Monday to Saturday). You will welcome customers in-branch, handle transactions and guide them through products with care, while supporting a busy team and meeting service standards.

training is provided, start date confirmed after offer. You’ll need to live within a 45-minute commute of the Taunton branch and contribute to a high-street banking experience that puts