Branch Customer Advocate—In-Person & Digital Support

Unstoppably Nationwide; Botany Bay; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

25 days holiday per year

Wellhub access

Up to 2 days volunteering

Training and development

Annual bonus

Private medical insurance

Pension

Life assurance

Salary sacrifice benefits

London top up payment

Job summary

Nationwide is hiring a Customer Representative to support customers in-person, by phone, and online. The role centers on guiding customers through banking products, handling transactions, and ensuring safe, fair service in a busy branch environment.

It offers 35 hours weekly, a 12-month fixed-term contract, and a strong focus on customer-first behaviours on the high street. You'll be part of a branch team, with opportunities for training, volunteering, and a competitive benefits package designed

Qualifications

• Experience or passion for customer service helps you thrive.
• You take pride in helping customers feel confident and supported.
• You stay calm and adapt in busy or complex situations.

Responsibilities

• Welcome customers into the branch and understand their needs.
• Handle a range of transactions and queries accurately.
• Guide customers through banking products and services.
• Collaborate with colleagues to deliver excellent service.
• Follow processes and escalate issues to protect customers.

Skills

customer service

empathy

communication

digital literacy

teamwork

calm under pressure

problem solving

Tools

POS/branch systems

Job description

Nationwide is hiring a Customer Representative to support customers in-person, by phone, and online. The role centers on guiding customers through banking products, handling transactions, and ensuring safe, fair service in a busy branch environment.

It offers 35 hours weekly, a 12-month fixed-term contract, and a strong focus on customer-first behaviours on the high street. You'll be part of a branch team, with opportunities for training, volunteering, and a competitive benefits package designed