Branch Customer Advisor (12-Month FTC)

Nationwide Group; Bury St Edmunds; On-site; GBP 21,000 - 25,000; Full time

Job summary

Nationwide is seeking a Customer Representative for our branch in Bury St Edmunds, Suffolk. You will welcome customers, understand their needs and offer trusted, friendly help with banking in person, over the phone, and online.

You’ll handle a range of transactions and queries while prioritising security and fairness. You’ll guide customers to suitable banking products and services and work with colleagues to deliver excellent service, even at peak times.

Responsibilities

• Welcome customers into the branch and take the time to understand their needs and offer trusted, friendly help with their banking
• Handle a range of transactions and queries accurately, while keeping customer needs, security and fairness front of mind
• Guide customers through banking products and services that are right for them, helping them to manage their money with confidence
• Work closely with colleagues within a busy branch environment, supporting one another to deliver excellent customer service even at peak times
• Take responsibility for doing things the right way. Following processes, spotting potential issues, and escalating concerns where needed to protect customers and Nationwide
• Above all, you’ll play a vital role in keeping face to face banking meaningful and accessible on the high street, helping customers to feel supported, respected and confident in their banking

Job description

Nationwide is seeking a Customer Representative for our branch in Bury St Edmunds, Suffolk. You will welcome customers, understand their needs and offer trusted, friendly help with banking in person, over the phone, and online.

You’ll handle a range of transactions and queries while prioritising security and fairness. You’ll guide customers to suitable banking products and services and work with colleagues to deliver excellent service, even at peak times.