Customer Experience Advisor – Branch Banking (12mo FTC)

Nationwide Group; Cirencester; Sur place; GBP 22 000 - 26 000; Plein temps

Avantages offerts par ce poste

25 days holiday

Wellhub health

Volunteer days

Training & development

Annual bonus

Private medical insurance

Pension

Life assurance

Salary sacrifice benefits

Résumé du poste

Nationwide is hiring a Customer Representative at our Cirencester, Gloucestershire branch. You’ll support customers in person, over the phone and online, handling everyday transactions and queries with care and clarity.

This 12-month fixed-term role is full-time (35 hours per week, Monday to Saturday). You’ll join a multi-skilled team and be expected to deliver exceptional service while helping customers explore banking products and digital tools. Training starts on day one.

Qualifications

• No banking experience required; prior customer service experience helps
• Ability to support customers face to face, on the phone and online
• Willingness to commute within 45-minute distance of Cirencester branch

Responsabilités

• Welcome customers into the branch and understand their needs and offer trusted, friendly help with their banking
• Handle a range of transactions and queries accurately, while keeping customer needs, security and fairness front of mind
• Guide customers through banking products and services that are right for them, helping them to manage their money with confidence
• Work closely with colleagues within a busy branch environment, supporting one another to deliver excellent customer service even at peak times
• Take responsibility for doing things the right way. Following processes, spotting potential issues, and escalating concerns where needed to protect customers and Nationwide
• Above all, you’ll play a vital role in keeping face to face banking meaningful and accessible on the high street, helping customers to feel supported, respected and confident in their banking.

Connaissances

Customer service

Communication

Digital literacy

Teamwork

Description du poste

Nationwide is hiring a Customer Representative at our Cirencester, Gloucestershire branch. You’ll support customers in person, over the phone and online, handling everyday transactions and queries with care and clarity.

This 12-month fixed-term role is full-time (35 hours per week, Monday to Saturday). You’ll join a multi-skilled team and be expected to deliver exceptional service while helping customers explore banking products and digital tools. Training starts on day one.