Branch Customer Experience Specialist

Description This; Exeter; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

25 days holiday

Buy up to 10 extra days

Wellhub health & wellness

Paid volunteering

Training and development

Performance bonus

Private medical insurance

Pension

Life assurance

Salary sacrifice scheme

Job summary

Nationwide is seeking a Customer Representative for our Exeter, Devon branch. You will welcome customers in-branch, over the phone and online, understanding their needs and guiding them to the right banking services.

In this 12-month Fixed Term Contract, you’ll handle everyday transactions and queries, work with colleagues in a busy branch, and help keep face-to-face banking meaningful on the high street. Training and development are provided, with a competitive benefits package.

Responsibilities

• Welcome customers into the branch and take the time to understand their needs and offer trusted, friendly help with their banking
• Handle a range of transactions and queries accurately, while keeping customer needs, security and fairness front of mind
• Guide customers through banking products and services that are right for them, helping them to manage their money with confidence
• Work closely with colleagues within a busy branch environment, supporting one another to deliver excellent customer service even at peak times
• Take responsibility for doing things the right way. Following processes, spotting potential issues, and escalating concerns where needed to protect customers and Nationwide
• Above all, you’ll play a vital role in keeping face to face banking meaningful and accessible on the high street, helping customers to feel supported, respected and confident in their banking

Job description

Nationwide is seeking a Customer Representative for our Exeter, Devon branch. You will welcome customers in-branch, over the phone and online, understanding their needs and guiding them to the right banking services.

In this 12-month Fixed Term Contract, you’ll handle everyday transactions and queries, work with colleagues in a busy branch, and help keep face-to-face banking meaningful on the high street. Training and development are provided, with a competitive benefits package.