Branch Banking Customer Advocate (Part-Time)

Description This; Fakenham; On-site; GBP 16,000 - 21,000; Part time

Benefits offered by this job

25 days holiday

Wellhub health & wellbeing access

Volunteer days (up to 2)

Annual bonus

Private medical insurance

Competitive pension

Life assurance

Salary sacrifice scheme

Job summary

Nationwide in Fakenham is seeking a Customer Representative for a permanent, part-time role (20 hours/week). You’ll greet customers, handle transactions, and guide them to banking products and digital tools, across in-branch, phone and online channels.

You’ll join a branch team focused on fairer, customer-first service with ongoing training, a strong emphasis on community presence, and a comprehensive benefits package.

Qualifications

• Customer service mindset
• Strong communication skills
• Ability to work in a fast-paced branch environment

Responsibilities

• Welcome customers in-branch, over the phone and online, understanding their needs
• Handle transactions and queries accurately with security and fairness in mind
• Guide customers to banking products and digital tools that suit their circumstances
• Collaborate with colleagues to deliver excellent service, even at peak times
• Follow processes and escalate issues to protect customers and Nationwide

Job description

Nationwide in Fakenham is seeking a Customer Representative for a permanent, part-time role (20 hours/week). You’ll greet customers, handle transactions, and guide them to banking products and digital tools, across in-branch, phone and online channels.

You’ll join a branch team focused on fairer, customer-first service with ongoing training, a strong emphasis on community presence, and a comprehensive benefits package.