Branch Banking Pro: Customer Service & Digital Banking

Santander; Tavistock; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Flexible benefit

Holiday entitlement 25 days

Healthcare benefits

Pension contributions

Death-in-service & income protection

Staff product discounts

Wellbeing programs

Volunteering opportunities

Job summary

Santander Tavistock is seeking a Customer Service Consultant in Branch Banking for our Tavistock branch. You’ll help personal banking customers get the most from digital channels while delivering a human, trusted service that builds loyalty.

In this role you’ll support customers face-to-face, by phone and via video, identify the best products, and drive a consistent, high‑quality experience across channels. Join us and grow with Santander UK.

Qualifications

• Experience delivering excellent customer service across multiple channels.
• Experience supporting customers with financial products or services.
• Experience working in a collaborative team environment.

Responsibilities

• Supporting customers across face-to-face, telephone and video channels to meet their banking needs.
• Helping customers build confidence in using digital banking services, including mobile and online platforms.
• Understanding customer needs and proactively identifying the most suitable products and services.
• Resolving customer queries efficiently and providing clear, practical solutions.
• Building strong, lasting relationships through personalised service and regular engagement.
• Encouraging digital self-service adoption using customer devices and in-branch technology.
• Collaborating with colleagues to deliver a consistent and high-quality customer experience.
• Identifying opportunities to improve how we support customers and enhance service delivery.

Skills

Customer service

Financial products

Team collaboration

Job description

Santander Tavistock is seeking a Customer Service Consultant in Branch Banking for our Tavistock branch. You’ll help personal banking customers get the most from digital channels while delivering a human, trusted service that builds loyalty.

In this role you’ll support customers face-to-face, by phone and via video, identify the best products, and drive a consistent, high‑quality experience across channels. Join us and grow with Santander UK.