Branch Banking: Customer Experience Advisor

Santander Group; King's Lynn; À distance; GBP 23 000 - 28 000; Plein temps

Avantages offerts par ce poste

Flexible benefit allowance

Discretionary bonus 8%

Holiday entitlement 25 days

Pension contribution 8%

Résumé du poste

Santander Group is hiring a Customer Service Consultant at the King's Lynn TSB Branch. You’ll assist personal banking customers, guiding them through digital channels and delivering a personalised service to build long-term trust.

The role emphasizes a customer-centric approach in branch banking, supporting face-to-face and remote interactions. You’ll work with colleagues to ensure a consistent experience, promote self-service tools, and continuously seek improvements.

Qualifications

• Experience delivering excellent customer service across multiple channels.
• Experience supporting customers with financial products or services.
• Experience working in a collaborative team environment.

Responsabilités

• Support customers face-to-face, via telephone and video channels to meet banking needs.
• Help customers use digital banking, including mobile and online platforms.
• Understand customer needs and identify suitable products/services.
• Resolve queries with clear, practical solutions.
• Build lasting relationships through personalized service and regular engagement.
• Encourage digital self-service adoption using in-branch tech.
• Collaborate with colleagues to deliver consistent, high-quality service.
• Identify opportunities to improve how we support customers.

Connaissances

Customer service

Multi-channel support

Team collaboration

Description du poste

Santander Group is hiring a Customer Service Consultant at the King's Lynn TSB Branch. You’ll assist personal banking customers, guiding them through digital channels and delivering a personalised service to build long-term trust.

The role emphasizes a customer-centric approach in branch banking, supporting face-to-face and remote interactions. You’ll work with colleagues to ensure a consistent experience, promote self-service tools, and continuously seek improvements.