Branch Banking: Customer Service Specialist

Dudley Building Society; Bridgnorth; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

30 days holiday

Pension scheme

Life assurance 4× salary

Private medical insurance

Healthcare plan

Cycle to Work

Electric Car scheme

Job summary

Dudley Building Society is seeking a Customer Service Specialist to help members live better lives by delivering impeccable service and building long-term relationships at our branches. You will handle enquiries, manage till activities, assist with accounts, and work with colleagues to achieve branch and corporate targets while supporting members through key life events; some Saturdays 9am-12pm.

This role is full-time and involves engaging with local communities and partners to provide great

Qualifications

• Experience in financial services required.

Responsibilities

• Have good conversations with members to understand needs and how products can help them.
• Deliver excellent customer service, address enquiries, find solutions and maintain customer satisfaction.
• Be responsible for till management activities and maximise conversations at the counter.
• Complete tasks to help customers manage and maintain their accounts.
• Work proactively with colleagues to deliver great customer outcomes.
• Contribute to branch and corporate targets.
• Engage with local communities, businesses and partners in and out of the branch.

Skills

Experience in a similar role within FI

Job description

Dudley Building Society is seeking a Customer Service Specialist to help members live better lives by delivering impeccable service and building long-term relationships at our branches. You will handle enquiries, manage till activities, assist with accounts, and work with colleagues to achieve branch and corporate targets while supporting members through key life events; some Saturdays 9am-12pm.

This role is full-time and involves engaging with local communities and partners to provide great