Branch Customer Care Specialist

Jobtrain; Charlemont; On-site; GBP 22,000 - 27,000; Full time

Benefits offered by this job

Pension scheme

Volunteer days

Private medical insurance

Perkbox access

Job summary

West Bromwich Building Society is seeking a Customer Service Advisor at Stone Cross Branch to deliver outstanding service and help customers with mortgages, savings, and everyday banking. You will be the friendly, confident voice that listens, explains products clearly, stays up to date with services, and supports branches across the local community.

This role is permanent, 35 hours per week, with a starting salary of £24,923 per annum and a focus on customer experience and long-term

Qualifications

• Excellent customer service experience and a positive attitude.
• Strong communication and listening skills to understand customer needs.
• Empathy and the ability to make customers feel heard and supported.

Responsibilities

• Provide high-quality service to customers across products and services.
• Be available when customers need support and respond in a timely manner.
• Handle product and service queries with confidence and clarity.
• Support branch operations and maintain a welcoming environment.
• Keep up-to-date with products and services to advise customers accurately.
• Help open/close branch operations and assist teammates during busy times.

Skills

Customer service

Team player

Empathy

Communication

Problem solving

Tools

CRM software

Job description

West Bromwich Building Society is seeking a Customer Service Advisor at Stone Cross Branch to deliver outstanding service and help customers with mortgages, savings, and everyday banking. You will be the friendly, confident voice that listens, explains products clearly, stays up to date with services, and supports branches across the local community.

This role is permanent, 35 hours per week, with a starting salary of £24,923 per annum and a focus on customer experience and long-term