Customer Service Specialist

Dudley Building Society; Bridgnorth; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

30 days holiday

Pension scheme

Life assurance 4× salary

Private medical insurance

Healthcare plan

Cycle to Work

Electric Car scheme

Job summary

Dudley Building Society is seeking a Customer Service Specialist to help members live better lives by delivering impeccable service and building long-term relationships at our branches. You will handle enquiries, manage till activities, assist with accounts, and work with colleagues to achieve branch and corporate targets while supporting members through key life events; some Saturdays 9am-12pm.

This role is full-time and involves engaging with local communities and partners to provide great

Qualifications

• Experience in financial services required.

Responsibilities

• Have good conversations with members to understand needs and how products can help them.
• Deliver excellent customer service, address enquiries, find solutions and maintain customer satisfaction.
• Be responsible for till management activities and maximise conversations at the counter.
• Complete tasks to help customers manage and maintain their accounts.
• Work proactively with colleagues to deliver great customer outcomes.
• Contribute to branch and corporate targets.
• Engage with local communities, businesses and partners in and out of the branch.

Skills

Experience in a similar role within FI

Job description

Customer Service Specialist

Dudley Building Society believes in helping people live better lives, and no one understands the needs of our members more than our Branch teams. Everything we do here starts with a passion for providing an impeccable service, which makes us even more excited to be looking for a Customer Service Specialist to join us.

As a Customer Service Specialist at the Society, you will be responsible for creating long term relationships with our new and existing Customers, supporting them through their key milestones in life.

Your day to day will be a bit like this:

• Having good conversations with our members and prospective members to understand their needs and how our products and services can support them
• Delivering excellent customer service, addressing enquiries, finding solutions and maintaining a high level of customer satisfaction.
• Being responsible for all till management activities and ensuring conversations we have at the counter are maximised.
• Completing tasks for customers to help them manage and maintain their accounts.
• Working proactively and collaboratively with other colleagues across the Society, you’ll be responsible for delivering great customer outcomes.
• Contributing to the achievement of the branch and corporate targets.
• Utilising our financial products, you will be supporting our members through key life events.
• Engaging with your local communities, businesses and partners both in and out of the branch.

This is a full time role and some Saturday work will also be required between 9am-12pm.

About you

• Experience in a similar role within Financial Services.
• Passionate about providing strong customer solutions.
• Excited to be part of a wider team that collaborates to provide the best service for our members.
• Curious about our future, our members, our data; well, about everything. You'll want to know more about solutions we can offer and is confident to take initiative to dig a little deeper.
• Approachable, helpful and member focussed - you'll put our members needs, and the local community at the heart of everything you do.
• Strong at communicating - whatever communications methods you use, you'll be able to represent the Society clearly and concisely.
• Not afraid to challenge the status quo - we have an unwavering belief in pushing the boundaries at the Dudley.
• Flexible to go where our members need you most. This may mean splitting your hours between our branches.
• Eager to develop your knowledge. We like to continually develop our skills here and have lots of opportunities for career development to become a specialist in our branches.

In return

• Salary up to £26,390 per year depending on experience
• 30 days’ holiday, plus bank holidays and "Moments that Matter" days for birthdays, weddings, getting your house keys, welcoming a grandchild and the moments that count.
• Up to 8% pension contribution.
• Life assurance at 4× salary.
• Full Private Medical Insurance for you and your family.
• A healthcare plan for everyday essentials like dental and optical.
• Access to our Salary Sacrifice schemes, including Cycle to Work and Electric Car schemes.

Diversity and Inclusion

Our workplace culture respects, welcomes, and supports diversity and inclusion, empowering our People to embrace being a fundamental part of everything we are, and everything we aim to be. We treat everyone with the dignity and kindness they deserve, and strive to encourage and celebrate all the things that make each of us unique.

And that's not all…

We're recognised as a Great Place to Work, and there's a reason for that. Check out our careers page for more information about what it's like to join The Dudley team, who we are, what drives us, and why you should join