Customer Service Specialist - Bromsgrove

Dudley Building Society; Bromsgrove; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Salary up to £26,390

30 days holiday + Bank holidays

Pension contribution up to 8%

Life assurance 4x salary

Private Medical Insurance

Healthcare plan

Career development opportunities

Job summary

Dudley Building Society in Bromsgrove is hiring a Customer Service Specialist to build lasting relationships with our members and support them through key life moments. You’ll handle inquiries, provide solutions, manage till activities and help customers maintain their accounts, all while delivering outstanding service and contributing to branch targets.

We value people who are proactive, team‑oriented and focused on member needs, with experience in financial services and strong communication.

Qualifications

• Experience in a similar financial services role.
• Strong focus on delivering customer solutions and service quality.
• Able to work in a rotating rota including Saturdays when required.

Responsibilities

• Having conversations with members to understand needs and how products can help.
• Delivering excellent customer service and addressing inquiries.
• Managing till activities and ensuring conversations at the counter are maximised.
• Helping customers manage and maintain their accounts.
• Collaborating with colleagues to deliver great customer outcomes.
• Contributing to branch and corporate targets.

Skills

Experience in Financial Services

Customer service excellence

Communication skills

Team collaboration

Initiative / proactive

Job description

Dudley Building Society believes in helping people live better lives, and no one understands the needs of our members more than our Branch teams. Everything we do here starts with a passion for providing an impeccable service, which makes us even more excited to be looking for a Customer Service Specialist to join us.

As a Customer Service Specialist at the Society, you will be responsible for creating long term relationships with our new and existing Customers, supporting them through their key milestones in life.

Your day to day will be a bit like this:

• Having good conversations with our members and prospective members to understand their needs and how our products and services can support them.
• Delivering excellent customer service, addressing enquiries, finding solutions and maintaining a high level of customer satisfaction.
• Being responsible for all till management activities and ensuring conversations we have at the counter are maximised.
• Completing tasks for customers to help them manage and maintain their accounts.
• Working proactively and collaboratively with other colleagues across the Society, you'll be responsible for delivering great customer outcomes.
• Contributing to the achievement of the branch and corporate targets.
• Utilising our financial products, you will be supporting our members through key life events.
• Engaging with your local communities, businesses and partners both in and out of the branch. The hours are distributed across the week on a changing rota basis to be able to fulfil our customer's needs, some Saturday work will also be required between 9am-12pm.

About you

To be one of our next Customer Service Specialist, it would be advantageous if you have:

• Experience in a similar role within Financial Services.
• Passionate about providing strong customer solutions.
• Excited to be part of a wider team that collaborates to provide the best service for our members.
• Curious about our future, our members, our data; well, about everything. You'll want to know more about solutions we can offer and is confident to take initiative to dig a little deeper.
• Approachable, helpful and member focussed - you'll put our members needs, and the local community at the heart of everything you do.
• Strong at communicating - whatever communications methods you use, you'll be able to represent the Society clearly and concisely.
• Not afraid to challenge the status quo - we have an unwavering belief in pushing the boundaries at the Dudley.
• Flexible to go where our members need you most. This may mean splitting your hours between our branches.
• Eager to develop your knowledge. We like to continually develop our skills here and have lots of opportunities for career development to become a specialist in our branches.

In Return

In return for providing a passionate and specialist service to our customers we offer:

• Salary up to £26,390 FTE per year depending on experience
• Basic holiday of 30 days+ Bank holidays
• Moments that matter days (Think birthdays, weddings + time off for getting the keys to a new house or welcoming a grandchild!)
• Pension contribution of up to 8% of salary
• Life assurance 4x salary
• Full Private Medical Insurance
• Healthcare plan covering some of those day to day health bills like your dental and optical bills
• Great career opportunities

Diversity and Inclusion

Our workplace culture respects, welcomes, and supports diversity and inclusion, empowering our People to embrace being a fundamental part of everything we are, and everything we aim to be. We treat everyone with the dignity and kindness they deserve, and strive to encourage and celebrate all the things that make each of us unique.

And that's not all... We're recognised as a Great Place to Work, and there's a reason for that.