Customer Service Specialist - Bromsgrove

Dudley Building Society; West Midlands; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

30 days holiday

Pension 8%

Life assurance 4x salary

Private medical insurance

Healthcare plan

Career development

Job summary

Dudley Building Society in Bromsgrove is seeking a Customer Service Specialist to join our branch network. You will build long-term relationships with members, support them through key life events, and deliver outstanding service at the counter. The role covers till management, cross-team collaboration, and contributing to branch targets.

Hours rotate across the week with some Saturdays 9am-12pm. We offer a competitive salary up to £26,390, a 30-day holiday allowance plus bank holidays, and a

Qualifications

• Experience in a similar role within Financial Services.
• Passionate about providing strong customer solutions.
• Team-oriented and collaborative.
• Curious about data and solutions; takes initiative.
• Approachable and member-focused.
• Strong communication across channels.
• Willing to challenge the status quo.

Responsibilities

• Engage with members to understand needs and support products.
• Deliver excellent customer service and resolve enquiries.
• Manage till activities and maximise counter conversations.
• Process tasks to help customers manage accounts.
• Collaborate across the Society to deliver great outcomes.
• Contribute to branch and corporate targets.
• Assist members through key life events with financial products.
• Engage with local communities and partners.

Skills

FS experience

Customer service

Communication skills

Team collaboration

Initiative

Community engagement

Job description

Location

Bromsgrove (with travel across Branch Network)

Application Deadline

Friday, September 25, 2026

Vacancy Type

Permanent/Full Time

Job Profile

Job Summary

Dudley Building Society believes in helping people live better lives, and no one understands the needs of our members more than our Branch teams. Everything we do here starts with a passion for providing an impeccable service, which makes us even more excited to be looking for a Customer Service Specialist to join us.

As a Customer Service Specialist at the Society, you will be responsible for creating long term relationships with our new and existing Customers, supporting them through their key milestones in life.

Your day to day will be a bit like this:

• Having good conversations with our members and prospective members to understand their needs and how our products and services can support them
• Delivering excellent customer service, addressing enquiries, finding solutions and maintaining a high level of customer satisfaction.
• Being responsible for all till management activities and ensuring conversations we have at the counter are maximised.
• Completing tasks for customers to help them manage and maintain their accounts.
• Working proactively and collaboratively with other colleagues across the Society, you'll be responsible for delivering great customer outcomes.
• Contributing to the achievement of the branch and corporate targets.
• Utilising our financial products, you will be supporting our members through key life events.
• Engaging with your local communities, businesses and partners both in and out of the branch.

The hours are distributed across the week on a changing rota basis to be able to fulfil our customer's needs, some Saturday work will also be required between 9am-12pm.

About you

To be one of our next Customer Service Specialist, it would be advantageous if you have:

• Experience in a similar role within Financial Services.
• Passionate about providing strong customer solutions.
• Excited to be part of a wider team that collaborates to provide the best service for our members.
• Curious about our future, our members, our data; well, about everything. You'll want to know more about solutions we can offer and is confident to take initiative to dig a little deeper.
• Approachable, helpful and member focussed - you'll put our members needs, and the local community at the heart of everything you do.
• Strong at communicating - whatever communications methods you use, you'll be able to represent the Society clearly and concisely.
• Not afraid to challenge the status quo - we have an unwavering belief in pushing the boundaries at the Dudley.

• Flexible to go where our members need you most. This may mean splitting your hours between our branches.
• Eager to develop your knowledge. We like to continually develop our skills here and have lots of opportunities for career development to become a specialist in our branches.

In Return

In return for providing a passionate and specialist service to our customers we offer:

• Salary up to £26,390 FTE per year depending on experience
• Basic holiday of 30 days+ Bank holidays
• Moments that matter days (Think birthdays, weddings + time off for getting the keys to a new house or welcoming a grandchild!)
• Pension contribution of up to 8% of salary
• Life assurance 4x salary
• Full Private Medical Insurance
• Healthcare plan covering some of those day to day health bills like your dental and optical bills
• Great career opportunities

Diversity and Inclusion

Our workplace culture respects, welcomes, and supports diversity and inclusion, empowering our People to embrace being a fundamental part of everything we are, and everything we aim to be. We treat everyone with the dignity and kindness they deserve, and strive to encourage and celebrate all the things that make each of us unique.

And that's not all...

We're recognised as a Great Place to Work, and there's a reason for that. Check out our careers page for more information about what it's like to join The Dudley team, who we are, what drives us, and why you should join us.