In-Branch Banking Specialist - Customer Care & Solutions

Virgin Money UK PLC; Wolverhampton; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

25 days holiday per year

Wellbeing benefits (Wellhub)

Volunteer days

Training and development

Job summary

Nationwide is seeking a Customer Representative to support customers in-branch, over the phone, and online in the Wolverhampton area. You will handle everyday transactions, answer queries, and guide customers to suitable banking services and digital tools.

This role emphasizes excellent customer experiences, teamwork, and strong communication skills, with opportunities to grow within a stable, community-focused bank.

Qualifications

• Experience in banking is not required, but a passion for customer service helps you thrive.
• Able to show how you support customers with confidence and clarity.
• Comfortable using everyday digital tools and systems.

Responsibilities

• Welcome customers into the branch and understand their needs to offer trusted help with banking.
• Handle a range of transactions and queries accurately, prioritising security and fairness.
• Guide customers through banking products and services that fit their needs.
• Work with colleagues to deliver excellent service, even at peak times.
• Follow processes and escalate issues to protect customers and Nationwide.

Skills

Customer service

Patience

Empathy

Communication

Digital literacy

Teamwork

Problem solving

Job description

Nationwide is seeking a Customer Representative to support customers in-branch, over the phone, and online in the Wolverhampton area. You will handle everyday transactions, answer queries, and guide customers to suitable banking services and digital tools.

This role emphasizes excellent customer experiences, teamwork, and strong communication skills, with opportunities to grow within a stable, community-focused bank.