Banking Customer Service Associate (12-Month)

We’re Coventry Building Society Group; East Midlands; On-site; GBP 21,000 - 24,000; Full time

Benefits offered by this job

28 days holiday

Annual discretionary bonus

Personal pension

Maternity/paternity leave

Wellbeing support

Life assurance

Job summary

Coventry Building Society is seeking a proactive Customer Service Advisor at our Derby branch. You will be the first point of contact for personal and business customers across in-branch, phone, and secure messages, while supporting cash handling and updating customer records.

You will guide customers to book time with the Personal Banking Team to discuss relevant products, and educate about fraud prevention to ensure a safe experience.

Qualifications

• Experience in a customer-focused role (retail, hospitality, or call centre).
• Ability to update customer records accurately in internal systems.

Responsibilities

• Identify and address customer needs to deliver great service.
• Maintain cash handling controls and accurate records.
• Encourage appointments with Personal Banking Team for suitable products.
• Protect customers by educating about fraud and scams.
• Work toward personal and team targets and comply with regulations.

Skills

Customer service

Cash handling

Attention to detail

Regulatory compliance

Tools

CRM systems

Job description

Coventry Building Society is seeking a proactive Customer Service Advisor at our Derby branch. You will be the first point of contact for personal and business customers across in-branch, phone, and secure messages, while supporting cash handling and updating customer records.

You will guide customers to book time with the Personal Banking Team to discuss relevant products, and educate about fraud prevention to ensure a safe experience.