Personal Banking Support Specialist

We’re Coventry Building Society Group; West of England; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

28 days holiday + bank holidays

Annual discretionary bonus

Personal pension with enhanced/contrib

Maternity/Paternity/Shared parental-le

Wellbeing support

Life assurance 6x salary

Job summary

Coventry Building Society is seeking a customer-focused team member for its Bristol branch. You will be the first point of contact for personal and business banking customers across in-person, telephone, and secure messaging channels, helping identify needs and offering relevant products and services.

You’ll work Mon–Sat 8.45–5pm (rotas apply if you work Saturdays). You’ll contribute to targets, adhere to regulatory requirements, and help protect customers from fraud while supporting diverse

Qualifications

• Current experience in a customer focused role (e.g. retail, hospitality or call centre).
• Experience of interacting directly with customers and providing a great service on a daily basis.
• Good attention to detail with experience of processing customer details or data accurately.
• Experience in cash handling.

Responsibilities

• Be the first point of contact for personal and business banking customers across multiple channels.
• Encourage customers to schedule an appointment with the Personal Banking Team to discuss products and services.
• Identify and address customer needs, manage cash handling and update customer records in internal systems.
• Protect and educate customers against fraud and scams and engage with customers from diverse backgrounds.
• Work towards personal and team targets while complying with regulations and contributing to service improvements.

Skills

Customer service

Communication

Attention to detail

Cash handling

Regulatory compliance

Job description

Coventry Building Society is seeking a customer-focused team member for its Bristol branch. You will be the first point of contact for personal and business banking customers across in-person, telephone, and secure messaging channels, helping identify needs and offering relevant products and services.

You’ll work Mon–Sat 8.45–5pm (rotas apply if you work Saturdays). You’ll contribute to targets, adhere to regulatory requirements, and help protect customers from fraud while supporting diverse