Branch Customer Experience Specialist - Financial Services

Dudley Building Society; West Midlands; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

30 days holiday

Pension 8%

Life assurance 4x salary

Private medical insurance

Healthcare plan

Career development

Job summary

Dudley Building Society in Bromsgrove is seeking a Customer Service Specialist to join our branch network. You will build long-term relationships with members, support them through key life events, and deliver outstanding service at the counter. The role covers till management, cross-team collaboration, and contributing to branch targets.

Hours rotate across the week with some Saturdays 9am-12pm. We offer a competitive salary up to £26,390, a 30-day holiday allowance plus bank holidays, and a

Qualifications

• Experience in a similar role within Financial Services.
• Passionate about providing strong customer solutions.
• Team-oriented and collaborative.
• Curious about data and solutions; takes initiative.
• Approachable and member-focused.
• Strong communication across channels.
• Willing to challenge the status quo.

Responsibilities

• Engage with members to understand needs and support products.
• Deliver excellent customer service and resolve enquiries.
• Manage till activities and maximise counter conversations.
• Process tasks to help customers manage accounts.
• Collaborate across the Society to deliver great outcomes.
• Contribute to branch and corporate targets.
• Assist members through key life events with financial products.
• Engage with local communities and partners.

Skills

FS experience

Customer service

Communication skills

Team collaboration

Initiative

Community engagement

Job description

Dudley Building Society in Bromsgrove is seeking a Customer Service Specialist to join our branch network. You will build long-term relationships with members, support them through key life events, and deliver outstanding service at the counter. The role covers till management, cross-team collaboration, and contributing to branch targets.

Hours rotate across the week with some Saturdays 9am-12pm. We offer a competitive salary up to £26,390, a 30-day holiday allowance plus bank holidays, and a