Branch Banking Customer Experience Consultant – Glasgow (Hybrid)

Banco Santander SA; Glasgow; Hybrid; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Flexible benefit allowance

Discretionary bonus (8%)

Company pension contribution

Private healthcare discounts

Job summary

Santander Glasgow Shawlands is hiring a Customer Service Consultant for the S1 – Branch Banking team. You will assist personal banking customers in using digital tools and provide a personalised, human service to build trust and loyalty.

In this role, you’ll help customers feel confident with online and mobile banking while working with colleagues to ensure a consistent, high-quality service experience at a busy Glasgow branch.

Qualifications

• Experience delivering excellent customer service across multiple channels.
• Experience supporting customers with financial products or services.
• Experience working in a collaborative team environment.

Responsibilities

• Supporting customers across face-to-face, telephone and video channels to meet their banking needs
• Helping customers build confidence in using digital banking services, including mobile and online platforms
• Understanding customer needs and proactively identifying the most suitable products and services
• Resolving customer queries efficiently and providing clear, practical solutions
• Building strong, lasting relationships through personalised service and regular engagement
• Encouraging digital self-service adoption using customer devices and in-branch technology
• Collaborating with colleagues to deliver a consistent and high-quality customer experience
• Identifying opportunities to improve how we support customers and enhance service delivery

Skills

Excellent customer service

Financial products experience

Team collaboration

Job description

Santander Glasgow Shawlands is hiring a Customer Service Consultant for the S1 – Branch Banking team. You will assist personal banking customers in using digital tools and provide a personalised, human service to build trust and loyalty.

In this role, you’ll help customers feel confident with online and mobile banking while working with colleagues to ensure a consistent, high-quality service experience at a busy Glasgow branch.