Ipswich Branch: Digital Banking Customer Advisor

Santander Group; Ipswich; Vor Ort; GBP 23.000 - 28.000; Vollzeit

Benefits dieser Stelle

Flexible benefits allowance

Discretionary bonus

Annual cash allowance

25 days holiday

Healthcare

Pension

Zusammenfassung

Santander Group in Ipswich is hiring a Customer Service Consultant to support personal banking customers across face-to-face, telephone and video channels. The role focuses on helping customers get the most from digital banking, delivering a personalised service and building trust.

You’ll work in TSB Ipswich branch, with a starting salary of £25,638 plus a £500 flexible benefits allowance, an 8% discretionary bonus and other benefits.

Qualifikationen

• Experience delivering excellent customer service across multiple channels.
• Experience supporting customers with financial products or services.
• Experience working in a collaborative team environment.

Aufgaben

• Supporting customers across face-to-face, telephone and video channels to meet their banking needs.
• Helping customers build confidence in using digital banking services, including mobile and online platforms.
• Understanding customer needs and proactively identifying the most suitable products and services.
• Resolving customer queries efficiently and providing clear, practical solutions.
• Building strong, lasting relationships through personalised service and regular engagement.
• Encouraging digital self-service adoption using customer devices and in-branch technology.
• Collaborating with colleagues to deliver a consistent and high-quality customer experience.
• Identifying opportunities to improve how we support customers and enhance service delivery.

Kenntnisse

Customer service

Financial products

Teamwork

Jobbeschreibung

Santander Group in Ipswich is hiring a Customer Service Consultant to support personal banking customers across face-to-face, telephone and video channels. The role focuses on helping customers get the most from digital banking, delivering a personalised service and building trust.

You’ll work in TSB Ipswich branch, with a starting salary of £25,638 plus a £500 flexible benefits allowance, an 8% discretionary bonus and other benefits.