Branch Banking Customer Experience Consultant

A01 Santander UK plc; Lincoln; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Salary £25,638

£500 benefits allowance

8% discretionary bonus

Pension benefits

Job summary

Santander UK Lincoln branch is seeking a Customer Service Consultant to support personal banking customers across face-to-face, telephone and video channels, helping them use digital services with confidence and clarity.

You will identify customer needs, offer appropriate products, resolve queries efficiently, and build long-term relationships through personalised service, supported by a strong team and digital tools. The role offers a starting salary and comprehensive benefits through Santander.

Qualifications

• Experience delivering excellent customer service across multiple channels.
• Experience supporting customers with financial products or services.
• Experience working in a collaborative team environment.

Responsibilities

• Supporting customers across face-to-face, telephone and video channels to meet their banking needs.
• Helping customers build confidence in using digital banking services, including mobile and online platforms.
• Understanding customer needs and proactively identifying the most suitable products and services.
• Resolving customer queries efficiently and providing clear, practical solutions.
• Building strong, lasting relationships through personalised service and regular engagement.
• Encouraging digital self-service adoption using customer devices and in-branch technology.
• Collaborating with colleagues to deliver a consistent and high-quality customer experience.
• Identifying opportunities to improve how we support customers and enhance service delivery.

Skills

Customer service

Multi-channel support

Team collaboration

Financial products experience

Job description

Santander UK Lincoln branch is seeking a Customer Service Consultant to support personal banking customers across face-to-face, telephone and video channels, helping them use digital services with confidence and clarity.

You will identify customer needs, offer appropriate products, resolve queries efficiently, and build long-term relationships through personalised service, supported by a strong team and digital tools. The role offers a starting salary and comprehensive benefits through Santander.