Banking Customer Experience Consultant - Lincoln

Santander Group; Lincoln; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Flexible benefit allowance £500

Discretionary bonus (8%)

Pension contributions

Healthcare benefits

Life assurance

Share plans

Staff discounts

Wellbeing support

Job summary

Santander Lincoln branch is seeking a Customer Service Consultant to assist customers with personal banking needs and promote digital banking adoption. You will deliver a friendly, proactive service across multiple channels and build trust through personalised support.

You will work in a collaborative team environment, helping customers understand products and services while maintaining high service standards. The role is based in Lincoln with regular customer contact.

Qualifications

• Experience delivering customer service across face-to-face, phone and video channels.
• Experience supporting customers with financial products or services.
• Ability to work in a collaborative team environment.

Responsibilities

• Support customers across face-to-face, telephone and video channels.
• Encourage digital self-service adoption using devices and in-branch technology.
• Identify opportunities to provide suitable products and services.
• Build strong, lasting relationships through personalised service.

Skills

Customer service

Multi-channel support

Digital banking adoption

Team collaboration

Job description

Santander Lincoln branch is seeking a Customer Service Consultant to assist customers with personal banking needs and promote digital banking adoption. You will deliver a friendly, proactive service across multiple channels and build trust through personalised support.

You will work in a collaborative team environment, helping customers understand products and services while maintaining high service standards. The role is based in Lincoln with regular customer contact.