Customer Service Consultant - Digital Banking (Lincoln)

Banco Santander (Brasil); Lincoln; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Discretionary bonus

Pension contribution

£500 benefits allowance

Healthcare benefits

25 days holiday

Job summary

Santander UK in Lincoln is recruiting a Customer Service Consultant to support personal banking customers across multiple channels, helping them use digital services and stay in control of their finances. The role focuses on delivering a personalised, confident customer experience and building long-term trust.

You will work with colleagues to ensure a high-quality service, driving digital adoption and helping customers choose suitable products and solutions that meet their needs.

Qualifications

• Experience delivering excellent customer service across multiple channels
• Experience supporting customers with financial products or services
• Experience working in a collaborative team environment

Responsibilities

• Support customers across face-to-face, telephone and video channels to meet their banking needs
• Help customers build confidence in using digital banking services, including mobile and online platforms
• Understand customer needs and proactively identify the most suitable products and services
• Resolve customer queries efficiently and provide clear, practical solutions
• Build strong, lasting relationships through personalised service and regular engagement
• Encourage digital self-service adoption using customer devices and in-branch technology
• Collaborate with colleagues to deliver a consistent and high-quality customer experience
• Identify opportunities to improve how we support customers and enhance service delivery

Skills

Customer service across channels

Financial products experience

Collaborative team environment

Job description

Santander UK in Lincoln is recruiting a Customer Service Consultant to support personal banking customers across multiple channels, helping them use digital services and stay in control of their finances. The role focuses on delivering a personalised, confident customer experience and building long-term trust.

You will work with colleagues to ensure a high-quality service, driving digital adoption and helping customers choose suitable products and solutions that meet their needs.