Banking Customer Service Consultant (Lincoln)

Santander UK; Lincoln; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

£500 flexible benefit allowance

25 days holiday + bank holidays

Company pension contributions (8% of £

Private healthcare discounts

Job summary

Santander UK is recruiting a Customer Service Consultant for the Lincoln branch. You will assist customers across face-to-face, telephone and video channels, helping them with digital banking, and guiding them to the right products and services.

Join a team focused on delivering personalised service, building lasting relationships, and improving customer experiences with a strong emphasis on digital self-service and UK banking standards.

Qualifications

• Experience delivering excellent customer service across multiple channels.
• Experience supporting customers with financial products or services.
• Experience working in a collaborative team environment.

Responsibilities

• Supporting customers across face-to-face, telephone and video channels to meet their banking needs
• Helping customers build confidence in using digital banking services, including mobile and online platforms
• Understanding customer needs and proactively identifying the most suitable products and services
• Resolving customer queries efficiently and providing clear, practical solutions
• Building strong, lasting relationships through personalised service and regular engagement
• Encouraging digital self-service adoption using customer devices and in-branch technology
• Collaborating with colleagues to deliver a consistent and high-quality customer experience
• Identifying opportunities to improve how we support customers and enhance service delivery

Skills

Customer service

Multi-channel

Financial products

Teamwork

Job description

Santander UK is recruiting a Customer Service Consultant for the Lincoln branch. You will assist customers across face-to-face, telephone and video channels, helping them with digital banking, and guiding them to the right products and services.

Join a team focused on delivering personalised service, building lasting relationships, and improving customer experiences with a strong emphasis on digital self-service and UK banking standards.