Branch Banking Advisor: Outstanding Customer Focus

Nationwide Group; Leeds; On-site; GBP 20,000 - 26,000; Full time

Benefits offered by this job

25 days holiday

Wellbeing

Volunteer days

Training & development

Annual bonus

Medical insurance

Pension

Life assurance

Salary sacrifice benefits

Job summary

Nationwide is recruiting a Customer Representative for our Leeds branch. The role is permanent and full-time (35 hours per week, Monday to Saturday). You’ll welcome customers, handle queries and guide them to the right banking products while ensuring high standards of service.

You’ll be part of a branch team that supports customers in person, over the phone and online, with training provided and a focus on fair, trusted guidance. Join us to help keep high-street banking accessible and meaningful.

Qualifications

• Experience or a passion to work in a customer service environment is helpful.
• Ability to thrive in a fast-paced role with shifting priorities.
• Comfort with guiding customers toward banking products and digital tools.

Responsibilities

• Welcome customers into the branch and understand their needs to offer trusted, friendly help with their banking.
• Handle a range of transactions and queries accurately, while keeping customer needs, security and fairness front of mind.
• Guide customers through banking products and services that are right for them, helping them manage their money with confidence.
• Work closely with colleagues in a busy branch environment to deliver excellent customer service even at peak times.
• Take responsibility for doing things the right way, following processes and escalating concerns to protect customers and Nationwide.
• Keep face-to-face banking meaningful and accessible on the high street.

Job description

Nationwide is recruiting a Customer Representative for our Leeds branch. The role is permanent and full-time (35 hours per week, Monday to Saturday). You’ll welcome customers, handle queries and guide them to the right banking products while ensuring high standards of service.

You’ll be part of a branch team that supports customers in person, over the phone and online, with training provided and a focus on fair, trusted guidance. Join us to help keep high-street banking accessible and meaningful.