Branch Banking Advisor – Customer Experience Champion

Nationwide Group; Nottingham; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

25 days holiday per year

Wellhub access for health and wellness

Up to 2 days of paid volunteering

Ongoing training and development

Annual performance related bonus

Private medical insurance

Pension

Life assurance

Salary sacrifice scheme

Job summary

Nationwide is recruiting a Customer Representative to support customers in branch, over the phone and online from the Nottingham area, helping with everyday transactions and queries while guiding customers to digital tools that simplify money management.

This full-time role (35 hours weekly, Monday–Saturday) offers training, a people-focused environment and a range of benefits, with no banking experience required—only a passion for great customer service and doing the right thing for customers.

Qualifications

• Experience or a passion to work in a customer service environment will help you thrive.
• You don’t need banking experience, but customer-service enthusiasm is a strong plus.

Responsibilities

• Welcome customers into the branch and take the time to understand their needs, offering trusted, friendly help with their banking.
• Handle a range of transactions and queries accurately, while keeping customer needs, security and fairness front of mind.
• Guide customers through banking products and services that are right for them, helping them to manage their money with confidence.
• Work closely with colleagues within a busy branch environment, supporting one another to deliver excellent customer service even at peak times.
• Take responsibility for doing things the right way. Following processes, spotting potential issues, and escalating concerns where needed to protect customers and Nationwide.

Job description

Nationwide is recruiting a Customer Representative to support customers in branch, over the phone and online from the Nottingham area, helping with everyday transactions and queries while guiding customers to digital tools that simplify money management.

This full-time role (35 hours weekly, Monday–Saturday) offers training, a people-focused environment and a range of benefits, with no banking experience required—only a passion for great customer service and doing the right thing for customers.