Branch Administrator

GSF Car Parts LTD; England; On-site; GBP 20,000 - 25,000; Part time

Job summary

A leading automotive parts distributor in the UK is seeking a Part-Time Branch Administrator to support financial performance and manage customer queries. The ideal candidate should have experience in telesales or customer service, be organised, and possess excellent communication skills. This role offers a performance-based bonus and various health benefits. Working hours average 25 hours per week, including alternate Saturdays.

Benefits

Performance-based bonus

Free flu vaccine

Health & wellbeing tools

Discounts from household names

Paid time off to volunteer

Career progression opportunities

Qualifications

• Experience in telesales and/or customer service in a fast-paced environment.
• Ability to deal with rejection.

Responsibilities

• Ensure all proof of delivery notes are accounted for.
• Balance branch till daily ensuring accuracy.
• Monitor unpaid cash sale reports and escalate discrepancies.
• Deal with customer queries face-to-face or over the phone.

Skills

Ability to work quickly and under pressure

Organised with attention to detail

Target-driven and motivated by sales

Confident and polite telephone manner

Excellent communication skills

Good interpersonal skills

IT literate

Job description

We are looking for a Part‑Time Branch Administrator who, as part of your role, will support the branch by contributing to the financial performance. Main duties include:

Responsibilities

• Ensure all proof of delivery (POD) notes are accounted for
• Ensure missing notes and PODs are investigated and replacements obtained if required
• Balance branch till daily ensuring everything is accurate and up to date
• Complete branch banking books and ensure monies are banked daily
• Forward till reports to Head Office and update banking template
• Allocate pay‑later notes
• Monitor unpaid cash sale reports, escalating any discrepancies or queries
• Ensure any unpaid or outstanding amounts are collected in a timely manner
• Run weekly account statements and ensure these are up to date
• Ensure staff accounts are up to date
• Monitor and analyse the aged debt report
• Allocate customer payments whilst ensuring monies are banked daily
• Update customer notes with detail as and when required
• Monitor and review customer credit limits
• Deal with general customer queries either face‑to‑face or over the telephone

Working hours: 25 (average) hours Monday to Friday, including alternate Saturday working. Shift pattern to be agreed with Branch Manager. As a Branch Administrator, you will have experience in telesales and/or customer service, ideally gained in a fast‑paced sales‑driven environment.

Qualifications

• Have the ability to work quickly and under pressure to deadlines
• Organised with great attention to detail
• Target‑driven, motivated by sales and able to deal with rejection
• Willingness to learn and develop
• A team player with the ability to also work independently
• Confident and polite telephone manner
• Excellent communicator
• Good interpersonal skills
• IT literate

GSF Car Parts is one of the UK’s leading automotive parts distributors, supplying thousands of independent garages throughout the UK and Ireland with parts, tools, garage equipment and specialist training. The group has over 175 branches nationwide and a turnover exceeding £475 million. Built on the heritage and success of a dozen local brand identities acquired over several years, we have traded as one brand since November 2021. Our branch network is bolstered by centralised support and expertise from specialist departments in key areas such as procurement and supply chain, marketing and national accounts. The business also benefits from integrated IT systems, which include our industry‑leading catalogue system, Allicat, and access to the Group’s national garage programme, Servicesure.

Benefits

• Opportunity to earn a performance‑based bonus as part of this role
• Free flu vaccine
• Health & wellbeing tools
• Free support from pension experts
• Life assurance scheme
• Discounts from 100+ household names including Asda, Nike & John Lewis
• A suite of financial wellbeing products including advances and savings schemes
• Paid time off to volunteer
• Training qualifications and career progression opportunities