BRANCH ADMINISTRATOR

Ernest Doe & Sons Ltd; Albourne; On-site; GBP 60,000 - 80,000; Full time

Job summary

A reputable company in the UK is seeking a Branch Administrator to support the Branch Manager and ensure effective daily operations. Responsibilities include managing incoming calls, acting as the first point of contact for customers, and providing high-level administrative support. The ideal candidate will possess strong communication skills, excellent organisational abilities, and proficiency in Microsoft Office. Competitive salary and benefits are offered, including 32 days of holiday and a workplace pension.

Benefits

32-day holiday

Workplace pension

Life assurance

Employee referral scheme

Qualifications

• Confidence in dealing with people at all levels.
• Discreet and trustworthy when handling confidential information.
• Self‑motivated and a team player.

Responsibilities

• Provide high-level personal assistant support to the Branch Manager.
• Manage incoming calls and maintain the branch switchboard.
• Act as the first point of contact for customers.

Skills

Strong communication skills

Organisational skills

Proficient in Microsoft Office

Ability to multitask

Attention to detail

Job description

The Branch Administrator plays a vital role in supporting the Branch Manager and wider team to ensure the efficient and effective day-to-day operation of the branch. The post holder will provide high-level administrative and personal assistant support, act as a first point of contact for customers, and ensure accurate record-keeping, compliance, and smooth coordination of branch activities within a busy operational environment.

Key Responsibilities

• Provide high-level personal assistant and administrative support to the Branch Manager, anticipating management needs and supporting the wider team as required.
• Manage incoming calls and maintain the branch switchboard
• Act as the first point of contact for customers and clients, professionally handling enquiries, requests, and complaints in person, by telephone, and via email.
• Carry out financial administration duties, including processing invoices, delivery notes, and related documentation.
• Prepare sales quotations and issue invoices and delivery tickets
• Carry out daily cashiering duties and liaise with Head Office
• Maintain accurate data, records, and filing systems, including stock documentation and confidential information.
• Update the sales database regularly
• Support the sales team during events and trade shows
• Provide general administrative support across branch operations.
• Conduct monthly stock checks on domestic items
• Ensure timely and clear communication across the team
• Consistently deliver professional and customer‑focused service

What We’re Looking For

• Strong communication skills and a professional telephone manner
• Confidence in dealing with people at all levels
• Discreet and trustworthy when handling confidential information
• Excellent organisational skills with the ability to multitask
• Exceptional accuracy and attention to detail with both written communication and numerical data
• Proficient in Microsoft Office (Word, Excel, PowerPoint)
• Self‑motivated, approachable, and a team player
• Ability to use initiative and adapt in a fast‑paced environment
• Well‑presented and detail‑oriented
• Full clean driver’s license

Additional Information

• Start Date: Immediate, but subject to candidate’s notice period.
• Hours: 40 hours per week – 8am to 5pm Monday to Friday (1‑hour unpaid lunch)
• Salary: competitive, dependent upon experience, plus bonus
• Benefits: 32‑day holiday (inc. bank holidays), workplace pension, life assurance (2 x salary), country store staff discount, company sick pay scheme, flu jabs and employee referral scheme.