Boutique Hotel Front Desk & Guest Experience Specialist

09 Reception; Blackburn; On-site; GBP 10,000 - 40,000; Full time

Job summary

A luxury boutique hotel in Blackburn is seeking an enthusiastic hotel receptionist to be the first point of contact for guests. You will handle check-ins and check-outs, provide excellent customer service, and manage payments. Previous front-of-house experience is ideal. The role includes shift work during weekdays and weekends, with competitive pay and benefits including discounted stays and continuous learning opportunities.

Benefits

Competitive pay

Exclusive Team Member discounted stays

50% off food and beverage

Continuous learning & development opportunities

Free access to employee assistance program

Additional annual leave

Service bonus for long service

Team Member of the month and year awards

Uniform provided

Qualifications

• Enthusiastic and personable team player.
• Presentable and professional demeanor.
• Previous front-of-house experience preferred.

Responsibilities

• Check guests in and out using the front office system.
• Provide excellent customer service by answering questions and providing information.
• Manage payments, including cash and card handling.
• Resolve complaints quickly and efficiently.
• Upsell hotel services to maximize occupancy.
• Liaise with other departments for smooth operations.

Skills

Excellent customer service

Front office system proficiency

Telephone etiquette

Job description

A luxury boutique hotel in Blackburn is seeking an enthusiastic hotel receptionist to be the first point of contact for guests. You will handle check-ins and check-outs, provide excellent customer service, and manage payments. Previous front-of-house experience is ideal. The role includes shift work during weekdays and weekends, with competitive pay and benefits including discounted stays and continuous learning opportunities.