Boutique & Café Manager - Luxury Guest Experience Lead

The Hongkong and Shanghai Hotels, Limited; Greater London; On-site; GBP 80,000 - 100,000; Full time

Job summary

A prestigious luxury hotel in London is seeking a Boutique & Café Manager. This role focuses on overseeing the operations of the boutique and café while delivering exceptional food and beverage service. The ideal candidate brings over 2 years of relevant experience, along with strong team management skills and a passion for creating meaningful guest relationships. Join a high-profile team in a vibrant location offering competitive remuneration and attractive benefits.

Benefits

Market leading remuneration

Service charge

Attractive benefits

Qualifications

• Minimum 2-year relevant experience in a luxury food & beverage outlet.
• Ability to create meaningful relationships with guests and colleagues.
• Expertise in tea, coffee, and patisserie appreciated.

Responsibilities

• Innovate the food and retail offering to ensure positive financial impact.
• Work closely with culinary and marketing teams to drive online engagement.
• Establish and analyze sales and stock data for efficiencies.
• Understand the London market to improve service and product offerings.
• Support the growth of the Boutique & Café Team.

Skills

Team management skills

Fluent English communication

Food and beverage knowledge

Ability to innovate offerings

Job description

A prestigious luxury hotel in London is seeking a Boutique & Café Manager. This role focuses on overseeing the operations of the boutique and café while delivering exceptional food and beverage service. The ideal candidate brings over 2 years of relevant experience, along with strong team management skills and a passion for creating meaningful guest relationships. Join a high-profile team in a vibrant location offering competitive remuneration and attractive benefits.