Boutique & Café Manager

The Hongkong and Shanghai Hotels, Limited; City of Westminster; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading luxury hotel chain in London is seeking a creative Boutique & Café Manager to oversee the success of its operations while maintaining exceptional Food & Beverage service. The role involves innovating the offerings, analyzing market effectiveness, and ensuring a superior guest experience. Candidates should have at least 2 years of relevant experience in a luxury outlet and excellent communication skills.

Benefits

Market leading remuneration

Attractive benefits

Work with a highly experienced team

Qualifications

• Minimum 2-year relevant experience in a Luxury Food & Beverage Outlet.
• Excellent team management skills.
• Fluent in English; a second language would be desirable.

Responsibilities

• Innovate the food and retail offering to ensure financial impact.
• Drive online engagement with the Executive Culinary and Marketing teams.
• Analyze sales and stock data for efficiency.
• Understand the London market to improve offerings.
• Support the success of the Café Team.

Skills

Team management

Fluent English communication

Food and beverage knowledge

Relationship building

Job description

Responsibilities

• Constantly innovate the food and retail offering within The Peninsula Boutique & Café to ensure a market leading series of products bringing positive financial impact and brand exposure.
• Work closely with the Executive Culinary Team and Sales & Marketing team to drive online engagement through relevant platforms.
• Establish, maintain, and analyse sales and stock data to ensure efficiencies and productivity.
• Have a clear understanding of the London market and make recommendations to improve service and product offering through benchmarking.
• Support the growth and success of the Boutique & Café Team.

Qualifications

• Minimum 2-year relevant experience in a Luxury Food & Beverage Outlet.
• All-encompassing food and beverage knowledge with an appreciation of patisserie, tea and coffee.
• Excellent team management skills and the ability to create meaningful relationships with guests and colleagues.
• Fluent English communication proficiency; expertise in a second language would be desirable.

About the Role

We are delighted to receive your CV now and will liaise with suitable candidates directly. The Peninsula London is excited to announce we are seeking a creative Boutique & Café Manager. This role will be responsible for the overall success of the operations of The Peninsula Boutique & Café, while upholding exceptional levels of Food & Beverage service to ensure an outstanding guest experience. The Peninsula Boutique & Café welcomes both hotel guests and discerning Belgravia shoppers. Guests can browse among a delightful collection of signature Peninsula products, including artisanal chocolates and fine gifts for any special occasion. The café also offers a menu of casual, delicious all-day fare which can be enjoyed in the shop or at home.

Benefits

• An exceptional opportunity to join our high-profile flagship hotel in London.
• Market leading remuneration, service charge and attractive benefits.
• Join our award-winning group, working alongside a highly experienced team.