Bookings Coordinator

CCH Group; Nottingham; On-site; GBP 40,000 - 60,000; Full time

Job summary

A healthcare staffing agency in the United Kingdom is seeking an experienced individual to manage client shift requests and allocate Nurses and Carers effectively. The role requires excellent communication skills and the ability to adapt to last-minute changes while maintaining outstanding customer service. The ideal candidate will build strong, positive relationships with clients and work closely with recruitment consultants to meet staffing demands. This position is crucial for ensuring the agency's branch growth and performance.

Qualifications

• Experience in client management and shift allocation.
• Strong communication and interpersonal skills.
• Ability to react quickly to changing client needs.

Responsibilities

• Manage incoming client shift requests and log requirements.
• Allocate Nurses and Carers to shifts based on availability.
• Build positive relationships with clients to encourage repeat business.

Job description

Job Description

What You’ll Be Doing

• Manage incoming client shift requests, ensuring all requirements are accurately logged in our internal booking system.
• Efficiently allocate available Nurses and Carers to shifts, matching the right people to the right roles while balancing client needs and staff availability.
• React quickly and professionally to last-minute changes, maintaining a seamless service at all times.
• Confirm bookings promptly and accurately with both clients and staff.
• Keep clear, up-to-date records of all shift allocations, changes, and communications.
• Build and maintain strong, positive relationships with clients to encourage repeat business and long-term partnerships.
• Proactively engage with clients to uncover additional staffing needs and convert these into confirmed bookings.
• Work closely with Recruitment Consultants to ensure a strong pipeline of candidates is available to meet client demand.
• Contribute to the growth and performance of the branch by consistently achieving high booking volumes.
• Be a trusted point of contact for both clients and healthcare professionals, delivering outstanding customer service every step of the way.