Booking Team Senior Clerical Officer

NHS; Stockport; On-site; GBP 24,000 - 27,000; Full time

Job summary

A UK health trust is seeking an enthusiastic administrative professional for the Outpatient Booking Team. The role involves managing patient referrals, booking appointments, and ensuring accurate data entry. Ideal candidates will possess excellent communication skills and a proactive attitude, with a minimum of 5 GCSEs or relevant office experience. The position offers full-time permanent employment, competitive salary, and benefits such as NHS pension and annual leave. This is an exciting opportunity for those with administration experience to thrive in a dynamic healthcare environment.

Benefits

27-33 days of annual leave plus bank holidays

NHS pension scheme membership

Salary sacrifice schemes

NHS Staff discounts

Cycle to work scheme

Qualifications

• Extensive administration experience.
• Telephone experience.
• Experience using large databases to process information.

Responsibilities

• Manage all appointment administration within the Outpatient Booking Team.
• Book appointments and manage the outpatient waiting list.
• Respond to customer enquiries over the phone.

Skills

Excellent communication skills

Flexible approach to work

Attention to detail

Quick Learner

Proactive

Education

5 GCSEs or relevant office experience

Tools

Trust Patient Administration System

Electronic Referral system

Evolve scanning system

Somerset Database

Envoy

Job description

Job summary

We have an Exciting opportunity within the Outpatient Booking Team at Stockport NHS Foundation Trust. The post holder will be expected to undertake a variety of administrative tasks across all aspects of the Outpatient Booking Team. The role will also include phone sessions throughout the week.

The ideal candidate will possess:

• Excellent communication skills
• A flexible approach to work and the ability to work independently and as part of a team
• A keen eye for detail in data collection and recording
• Quick Learner
• Proactive

Full training will be given to the successful candidates in the relevant systems.

Important Notice on Visa Sponsorship Eligibility

Please note that whilst the trust does offer sponsorship this role is unfortunately not eligible for visa sponsorship under the UK Health and Care Worker visa route. This is due to the position not meeting minimum salary threshold of £25,000 per annum and/or the required skill level set by UK Visas and Immigration.

We appreciate your interest in this opportunity and encourage applications from candidates who already have the right to work in the UK.

Main duties and responsibilities

Take part in managing, on a daily basis, all appointment administration undertaken within the Outpatient Booking Team.

Manage and monitor the outpatient waiting list; book appointments; ensure that all clinics are fully utilised.

• Process patient referrals into the trust.
• Answer incoming calls from all our customers in a professional and appropriate manner and assist with specific enquiries.
• Make outgoing calls, negotiating appointment dates and times with patients.
• Deal with and respond to complaints in a positive manner.
• Access and update various IT systems: the Trust Patient Administration System, the national Electronic Referral system, the Evolve scanning system, Somerset Database, Envoy and other IT systems.
• Ensure accurate and quality data entry at all times.
• Any other duties commensurate with the role.

Person Specification

Education

• 5 GCSEs or relevant office experience.

Knowledge

• General knowledge of office/admin procedures.

Desirable

• Customer service experience.
• Knowledge of NHS and Outpatient bookings procedures.

Experience

• Extensive administration experience.
• Telephone experience.
• Experience using large databases to process information.

Desired skills and abilities

• Enthusiastic, confident approach to change, calm under pressure.
• Able to work independently as well as part of a team.
• Excellent verbal and written communication skills.
• Ability to pay close attention to detail when entering data & a systematic approach to work.
• Proactive.
• Excellent IT skills.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Benefits we offer to you:

• Between 27-33 days of annual leave plus bank holidays.
• NHS pension scheme membership.
• Salary sacrifice schemes for lease cars, home electronics and more, to make your salary go further.
• NHS Staff discounts.
• Cycle to work scheme.
• Salary finance - for loans, savings, budget planning and tips on managing debt.
• Stockport Credit Union - for local financial advice.

Job details

Date posted: 11 December 2025

Pay scheme: Agenda for change

Band: Band 3

Salary: £24,937 to £26,598 a year pro rata per annum

Contract: Permanent

Working pattern: Full-time

Reference number: 362-A-25-7660416

Job locations: Stepping Hill Hospital, Poplar Grove, Stockport, SK2 7JE

Employer details

Stockport NHS Foundation Trust

Stepping Hill Hospital, Poplar Grove, Stockport, SK2 7JE

Website: http://www.stockport.nhs.uk/