Booking Administrator

NHS; Southampton; On-site; GBP 60,000 - 80,000; Full time

Job summary

A healthcare provider in Southampton is looking for a motivated Booking Administrator to join their busy Dermatology Team. The successful candidate should have excellent communication skills, experience in a customer-led environment, and a good standard of education. The role requires working flexible hours, including evenings and weekends. The organization champions diversity and inclusivity, providing opportunities for personal development. This position is only open to applicants from specific NHS trusts in Hampshire and Isle of Wight.

Qualifications

• Good standard of education with literacy and numeracy skills.
• NVQ 2 diploma or equivalent experience required.
• Experience in a customer-led environment preferred.

Responsibilities

• Build relationships with Consultants and Nursing staff.
• Handle patient enquiries via phone, email, and in-person.
• Work within a busy Dermatology Team.

Skills

Excellent communication skills

Customer service experience

Proficient in hospital computerised patient systems

Ability to work shifts

Education

Good standard of education to GCSE level 4-9 or equivalent

NVQ 2 diploma or equivalent experience

Job description

Go back University Hospital Southampton NHS Trust

Booking Administrator

The closing date is 07 January 2026

University Hospital Southampton NHS Foundation Trust is delighted to offer a fantastic opportunity to work with us.

Please see below for detailed job description of the role.

Please note this vacancy is Open only to applicants from Hampshire & Isle of Wight NHS system, which is limited to Hampshire and Isle of Wight ICB, Southern Health FT, Portsmouth Hospitals University NHS Trust, Isle of Wight NHS Trust, University Hospital Southampton FT, Solent NHS Trust, South Central Ambulance Service or Hampshire Hospitals FT

Main duties of the job

We are seeking a highly motivated and proactive individual to join our Booking Team, with-in our busy Dermatology Team. Your job role will mean that you will build a good working relationship with the Consultants, Admin Team and Nursing staff. You will need excellent communication skills as you will be dealing with the patients by phone, email and face to face.

The successful candidate will be joining the Dermatology Team at Royal South Hants Hospital in the booking team.

Unfortunately there is no flexibility to consider a job share or part time hours. The post holder will be required to work Monday - Sunday between the hours of 8am and 8pm (usual hours between 8am - 5pm Monday - Friday but you may be required to work an evening or weekend with prior notice).

About us

University Hospital Southampton is one of England's largest acute teaching Trusts, offering a wide range of learning and development opportunities to support your career aspirations.

Located on the south coast with an international airport and direct rail links to London, Southampton offers an ideal setting to live and work, with the New Forest, South Downs and Jurassic Coast.

We believe that using technology wisely shows strong time management and commitment to innovation. However, personalizing your recruitment application to highlight your unique skills and experiences is crucial. Relying too heavily on generic, AI-generated content instead of drawing from your own strengths and accomplishments may lead to your application being rejected if multiple present identical or similar information.

At UHS we're committed to providing a flexible working environment where possible. Whether you are balancing family, study, or your wellbeing with your career, we want to support you so you can help our patients.

At UHS, we proudly champion individuality, recognizing that outstanding care is only possible with a diverse, inclusive team. We're committed to creating an anti-racist, anti-discriminatory environment where everyone feels valued, safe, and empowered to make a meaningful impact in our communities. We welcome applicants of all backgrounds, identities, and experiences to join us in building a healthcare community where everyone can belong, thrive, and contribute.

Job responsibilities

Attached you will find the person specification document which provides more detail about the essential and desirable skills and experience needed for this role. We highly recommend you review this document and use it when completing your application as these criteria are used by hiring managers as guidance during shortlisting.

For an overview of the main duties of the role please see the Job Description and Main Responsibilities section below. To understand the day-to-day responsibilities in more detail please read the full job description document attached.

Person Specification

Qualifications, knowledge and experience

• Good standard of education with literacy and numeracy skills to GCSE pass level 4-9 or equivalent standard
• NVQ 2 diploma or equivalent experience
• Experience of working in a customer led environment
• Proficient in the use of hospital computerised patient systems
• Experience of working shifts.
• Courses/further study attended to demonstrate evidence of personal development

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

University Hospital Southampton NHS Trust