BMW Brand Expert

Sytner Group; Coventry; On-site; GBP 22,000 - 30,000; Full time

Job summary

A leading automotive retailer in Coventry is seeking a Brand Expert to be the first point of contact for customers, promote the BMW brand, and provide exceptional customer service. The ideal candidate will have previous retail experience and a passion for customer care. This full-time role includes weekends, and extensive training will be provided. Competitive benefits package offered including enhanced holiday entitlement and recognition of long service.

Benefits

Enhanced Holiday Entitlement – 33 days inc. bank holidays

Industry-leading Maternity, Paternity and Adoption Pay

Career Development

Recognition of Long Service every 5 years

Discounted Car Schemes

High Street Discounts

Discounted Gym memberships

Cycle to work scheme

One day a year paid voluntary / community work

Qualifications

• Previous experience in retail is required.
• A passion for delivering excellent customer service is essential.
• Candidates must be enthusiastic and self-motivated.

Responsibilities

• Be the first point of contact for customers.
• Initiate conversations and build rapport with customers.
• Promote the BMW brand and vehicle ownership benefits.

Skills

Exceptional customer care

Retail experience

Enthusiasm and self-motivation

Job description

About The Role

A fantastic opportunity is available for a Brand Expert to join our team at Sytner Coventry. As a Sytner Brand Expert, you will be the first point of contact for customers by initiating conversation and building rapport to excite them about the brand. You will promote the benefits and unique selling points of BMW, accessories and vehicle ownership. This is a full‑time role which can typically include weekends to ensure we provide our customers with the highest possible levels of service.

About You

Ideally, you will have previous experience of working in retail and be able to maintain exceptional customer care in a competitive environment.

A passion for delivering excellent customer service is a key attribute of the position, along with a determination to expand your knowledge and inspire others; you will demonstrate enthusiasm and self‑motivation to excel in customer service. We offer extensive training to allow you to develop expert knowledge of the BMW Brand.

This role is a fantastic opportunity for those who enjoy meeting people and working for a prestige brand in a highly successful and motivated team.

When applying for this role please consider that we require candidates to have customer service experience within a retail environment as a minimum requirement for this role.

Why Sytner?

Sytner Group are delighted to provide an industry‑leading benefits package.

We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential.

• Enhanced Holiday Entitlement – 33 days inc. bank holidays
• Industry‑leading Maternity, Paternity and Adoption Pay
• Career Development
• Recognition of Long Service every 5 years
• Discounted Car Schemes
• High Street Discounts
• Discounted Gym memberships
• Cycle to work scheme
• One day a year paid voluntary / community work

At Sytner, our values and the way we behave are important to us. We are committed to creating an equitable working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential.

As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process. For more information around reasonable adjustments and the recruitment process please click here.

Unsure? Read on…

We represent over 23 of the world's most prestige vehicle brands, across our 140 UK dealerships.

We pride ourselves on ‘Developing Talent and ‘Building Careers’ and our colleagues recently scored Sytner Group an outstanding 89% on our colleague engagement survey.

Apply Now

Location: Sytner Coventry

128 Holyhead Road, Coventry, West Midlands, United Kingdom, CV5 8NA