Senior Block Manager

Block Recruit; Tankerton; Hybrid; GBP 35,000 - 45,000; Full time

Job summary

A property management company in Kent is seeking a Property Manager to oversee a diverse portfolio of residential and mixed-use developments. The successful candidate will manage a portfolio of approximately 20-25 blocks, ensuring compliance and delivering excellent customer service. With a minimum of 3 years' block management experience, strong customer service skills are essential. This hybrid role offers competitive pay and benefits, making it ideal for proactive professionals looking to advance their careers.

Benefits

22 days' holiday per year

Performance bonus

Commission on new leads

Career progression opportunities

Company events and team trips

Qualifications

• Minimum 3 years' experience in leasehold/block management.
• Strong customer service skills with a proven ability to build trust.
• Full driving licence and access to own vehicle essential.

Responsibilities

• Manage the day-to-day operations of the assigned property portfolio.
• Ensure compliance with leasehold legislation and building regulations.
• Oversee financial management, including service charges, budgets, and invoicing.

Skills

Customer service skills

Trust building

Team collaboration

Education

ATPI qualification

Job description

Property Manager - Kent Portfolio

Salary: £35,000 - £45,000 (could look higher for the right candidate)

Working Pattern: Hybrid - 3 days in the office per week

Location: Kent

We are partnering exclusively with a well-established property management team in Kent to recruit a Property Manager to oversee a diverse portfolio of residential and mixed-use developments. This is an excellent opportunity for an experienced block manager looking to take the next step in their career or for a more senior professional seeking a rewarding challenge.

About the Role

You will be responsible for managing a portfolio of approximately 20-25 blocks, comprising #removed# units across a mixture of purpose-built, conversions, new builds, freehold estates, and mixed-use developments. Your focus will be on delivering exceptional service to leaseholders and residents, ensuring smooth operations and compliance across the portfolio.

Key Responsibilities

• Manage the day-to-day operations of the assigned property portfolio.
• Ensure compliance with leasehold legislation and building regulations.
• Maintain strong relationships with residents, owners, and contractors.
• Deliver excellent customer service, resolving issues promptly and professionally.
• Oversee financial management, including service charges, budgets, and invoicing.
• Support the team with projects, inspections, and audits as required.
• Mentor junior team members and contribute to the development of the wider team.

Who We're Looking For

• Minimum 3 years' experience in leasehold/block management is essential.
• Strong customer service skills with a proven ability to build trust and rapport.
• Honest, reliable, and committed to delivering on promises.
• Ability to work independently and as part of a small, friendly, and supportive team.
• ATPI qualification desirable (can be obtained during employment).
• Full driving licence and access to your own vehicle essential.

Experience Considerations

• Candidates currently managing a portfolio as a Junior PM or Assistant PM are encouraged to apply if looking to step up.
• More senior candidates with extensive experience are also welcome and will be considered for higher salary.
• Only candidates with a background in block management will be considered; lettings or general housing experience alone will not suffice.

Benefits & Perks

• 22 days' holiday per year
• Performance bonus for positive client feedback
• Commission on new leads introduced to the business
• Career progression opportunities, including team leadership and qualification development
• Company events, CPD opportunities, and team trips

Application Process

2-stage interview: one online, one face-to-face.

This role is ideal for a proactive, customer-focused professional who takes pride in delivering excellent service and thrives in a collaborative, approachable team environment